Who we are
OneCall are your IT professionals
Leave the tech stuff to us and get on with running your business
OneCall is a one-stop IT services supplier with offices in Dunedin, Christchurch and Tauranga. Since setting up shop in 2011, we have become a key player in the New Zealand market, currently working with over 350 customers nationwide.
We’re committed to providing no-fuss software and hardware solutions backed by an exceptional level of personalised service and consultancy advice. We can meet your IT needs, every time.
IT makes sense
At OneCall we pride ourselves on being your dependable supplier. Our customers come to us because they need an account manager who is more than just a voice at the other end of the phone, and everyone in our team excels in making and maintaining strong and productive relationships with our clients. In an industry which is sometimes more likely to chase trends than results, our down-to-earth approach enables us to offer our clients effective solutions to real-world issues.
Meet our team
At OneCall we believe that communication is the key to our success and yours. Our team is hand-picked for their proven communication ability, and their passion for putting people first. We take the time to get to know your business and its unique needs so that we can recommend solutions that will provide the outcomes you seek.
We’re proud of our fun and friendly team of experienced staff. With a wealth of knowledge across information technology, print and voice & data systems, they take their roles very seriously.
Meet our team below.
Executive Team
Managing Director
Shane RossShane Ross
Originally from Tauranga, Shane has worked at OneCall since 2007, and his combination of experience in IT and logistics give him a unique take on technical challenges. As Managing Director, Shane oversees the day-to-day running of OneCall and works with the Sales team to ensure our clients get solutions that are right for them. A skilled communicator, Shane excels at breaking down complex issues into concepts anyone can understand – ‘the more challenging, the better!’
Director – Sales & Marketing
Jason Payne
Jason Payne
Jason joined the OneCall team after 12 years working for the Sharp Corporation, first as Sales Manager, then as Southern Regional manager. With nearly two decades of experience in sales, Jason shares our passion for excellence in customer experience. As director of Sales and Marketing, he sees our clients as important business partners and works by the motto that you should treat people as you want to be treated.
Sales Team
Account Manager
Mike KennedyMike Kennedy
Mike brings extensive experience in the IT industry (including specialist knowledge of telecommunications) with a pragmatic approach to ensure that recommendations for technology solutions fit your needs and match your budget.
As a former owner and operator of his own business, Mike understands how important technology is to the modern business and how challenging it can be for the business owner to understand. This experience also ensures that Mike is well placed to translate your business requirements into the right technology solutions to solve your business problems.
Account Manager
Mark Waller
Mark Waller
Mark Waller is Dunedin through and through. Born and bred in the Edinburgh of the south, it was only after moving away for work that Mark understood the connection he had to home. And at OneCall we are more than happy that he has drawn back as he joins us as an Account Manager.
Account Manager
Mike KennedyMike Kennedy
Mike brings extensive experience in the IT industry (including specialist knowledge of telecommunications) with a pragmatic approach to ensure that recommendations for technology solutions fit your needs and match your budget.
As a former owner and operator of his own business, Mike understands how important technology is to the modern business and how challenging it can be for the business owner to understand. This experience also ensures that Mike is well placed to translate your business requirements into the right technology solutions to solve your business problems.
Account Manager
Mark Waller
Mark Waller
Mark Waller is Dunedin through and through. Born and bred in the Edinburgh of the south, it was only after moving away for work that Mark understood the connection he had to home. And at OneCall we are more than happy that he has drawn back as he joins us as an Account Manager.
Account Manager
Scott Simpson
Scott Simpson
TBC
Our IT Engineers
IT Engineer
Joshua Geerlofs
Joshua Geerlofs
Joshua has been fascinated with IT from an early age; from helping look after the classroom computers after school to being the de facto IT support for the extended family, he then formalised his skills with a Bachelor of Information Technology. Since then he’s worked both publicly and privately, with experience in hardware support, web design, programming and desktop support both for local government and commercial clients. 12 years in the industry have given him a wide range of skills and he looks forward to honing these with the new challenges and opportunities his new role at OneCall offers.
Senior Systems Engineer
Cliff Hairston
Cliff Hairston
Hailing from West Virginia, USA, Cliff has been in the thick of the IT industry in Christchurch (engineer, trainer, consultant) for his full 22 years in NZ and another decade while in the US. Having worked on sites as small as one computer up to 5000+ node clusters, he has an expansive knowledgebase ranging from some of the earliest technologies in the 80s up to today. A problem solver at heart, Cliff loves not only finding the solutions to some of the toughest issues placed in front of him but truly loves the feeling of meeting and exceeding a client’s expectations.
Outside of IT, Cliff has been a bass player for over 30 years as well as picking up photography again after a long break from the hobby. Currently his focus is on astrophotography, landscapes, or anything that happens to end up in front of his lens.
Senior Systems Engineer
Logan Kreft
Logan Kreft
Logan enjoys the problem-solving aspect of his role as Information Technology Engineer, particularly working through a resolution from start to finish for his clients. takes pride in OneCall having robust systems in place to help their customers.
Outside of work, Logan is a Dunedin Model Aero Club member and enthusiast. You’ll find him flying both planes and drones out on the Taieri most weekends.
IT Engineer
Wilbur Keulder
Wilbur Keulder
Wilbur has been working in information technology for nine years in small business and corporate environments. He is intrigued with technology and cloud based systems and has gained experience in these fields over the past five years.
Wilbur likes to learn new ways of doing things and to broaden his horizons in the industry.
IT Engineer
Dave Langley
Dave Langley
I have been working in the IT Industry for the over 15 years. I started out as a junior tech for a small locally owned IT firm back in the early 2000’s, when the industry was a completely different landscape with small business IT only just emerging. This has allowed me to grow and gain experience, progressing to network and infrastructure roles and environments. This provided the perfect stepping stone towards joining OneCall and expanding into greater skill and knowledge within these areas.
IT Engineer
Mason Osbourne
Mason Osbourne
Mason is an IT specialist, having worked in IT support his entire career. He relishes the opportunity to learn continually and work flexibly in an ever-changing environment. His skills in troubleshooting and ongoing support extend from tasks as simple as helping you get your hardware physically set up to diagnosing and solving complex software issues, combined with the ability to communicate with clients clearly and simply – meaning not only do your problems get solved, but you’re left more ready to respond to new opportunities.
IT Engineer
Lucas Nyhof
Lucas Nyhof
Lucas is a graduate of the Bachelor’s degree in Information Technology, taking a keen interest in cloud server and infrastructure platforms. Lucas enjoys the learning aspect of IT, with a fast paced sector always on the move. As he puts it, every job is an opportunity to widen his foundation of knowledge.
On weekends you can find Lucas running the hills and trails around Dunedin and Otago, or cycling down the peninsula.
Print Technician
Brent Boermans
Brent Boermans
Brent has worked in the office equipment industry in Dunedin for over 30 years, predominately on photocopiers and printers. There have been many changes to office equipment during that time and as a result, they have become a vital part of almost every business. Brent enjoys being able to support customers by making sure they are getting the most from their office equipment.
IT Engineer
Dom BlackDom Black
Dom has worked in the IT sector ever since leaving school in London. He has worked with a wide range of companies, from small family run businesses to large multinational corporates. He spent his last ten years in England contracting, mainly for Banks, Law firms and local councils. Dom emigrated to New Zealand in 2004 and has been working with IT service providers since 2009. Dom enjoys advising customers on solutions and seeing IT work for them.
IT Engineer
Anton FeltsAnton Felts
Anton has recently joined the OneCall team with over six years of experience in the IT industry. He is passionate about resolving technical issues for clients and improving their work processes through technology. Anton finds it fulfilling to stay current with the fast-paced developments and security requirements in the industry.
IT Engineer
Renier BritsRenier Brits
Renier Brits is an IT Support Engineer with a passion for helping people solve their technical problems. With over 15 years of experience in the IT industry, he has honed his skills in troubleshooting, diagnosing, and resolving a wide range of technical issues.
He is a highly organized individual who takes great pride in his work and always goes above and beyond to ensure that his clients’ needs are met. He is a problem-solver at heart and enjoys the challenge of finding innovative solutions to difficult technical issues.
In his free time, Renier enjoys spending time outdoors, time with his family and exploring new places. Renier is a team player who believes that collaboration and communication are the keys to success, and he looks forward to making a positive impact in the IT industry.
Operations
Service Manager
Adam Robson
Adam Robson
Adam has been working in the technology sector for about 19 years. He started out doing copier and printer repairs then shifted into software solutions. For the past three years Adam has been working in information technology. He has always been interested in how things work and solving problems, so working in office and information technology was a natural fit.
Sales Support and Procurement Officer
Nicola Westphall
Nicola Westphall
Nicola has a background in office administration and real estate sales, which serves her well as Administrator for our Sales Team. She is passionate about providing excellent customer service and assisting her team to excel in a diverse and growing industry.
Office and Accounts Administrator
Paula Wilson
Paula Wilson
With a degree in accounting and more than 20 years industry experience across insurance, civil construction and heavy off-road industries, Paula brings a wealth of expertise to the role. She prides herself on communicating in a friendly, open manner with both customers and colleagues. Outside of work she supports her three boys in their rugby, water polo, swimming, touch and rock bank endeavours while balancing it with her interests in gardening and and fitness.
Project Manager
Harvinder JajHarvinder Jaj
Harvinder is a valuable addition to the OneCall team, bringing with her exceptional customer service and project management expertise. Originally from Malaysia, she made the move to Dunedin to pursue her tertiary education and was captivated by the city, deciding to make it her home.